Shipping policy

Thank you for shopping at Lidl. To help you clearly understand the entire process from order placement to receipt, we have detailed our logistics and delivery policies, including shipping time, carriers, delivery methods, shipping costs, and delivery speed.
I. Shipping Processing Time
Once your payment is successfully confirmed, your order will enter the preparation process.
Preparation Time: It typically takes 3 to 5 business days to process your order, including picking, quality inspection, packaging, and label printing.
Business Day Definition: Monday to Friday (excluding weekends and public holidays).
Order Status: After your order is shipped, you will receive an email notification with the tracking number, allowing you to track your package's progress.
II. Logistics Carriers and Delivery Methods
We partner with reputable local logistics providers in Ireland to offer reliable delivery services.
Partner Carriers: DHL and An Post AG (Irish National Post).
Delivery Attempts: The courier will attempt delivery a maximum of two times.
First Delivery: If no one signs for the package, the courier will leave a notification slip.
Second Delivery: If still no one signs for the package, a third delivery will not be attempted.
Self-Pickup Point Retention: After two failed deliveries, the package will be transferred to your nearest An Post post office for retention.
Retention time is 7 business days.
During this period, you can collect your package at the designated post office with valid identification and the notification slip.
Return After 7 Business Days: If the package is not collected within 7 business days, it will be returned to our (Vidmason) warehouse. Additional shipping fees may apply if it needs to be reshipped at this time. We recommend that you closely monitor the logistics status and collect your package promptly.
III. Shipping Policy (Ireland)
To ensure a worry-free shopping experience, we offer preferential shipping policies:
Free Shipping Islandwide: All orders delivered to Ireland enjoy free shipping; no shipping fees are required.
No Hidden Fees: We promise not to charge any additional packaging, material, or handling fees. The amount you see on the checkout page is the final payment amount.
IV. Delivery Time
Due to our collaboration with overseas warehouses or international suppliers for shipping, the delivery time requires special explanation:
Standard Delivery Time: Calculated from the date of order shipment, the estimated delivery time is 10 to 15 business days.
Timeframe Explanation:
This timeframe includes normal delays that may occur due to customs clearance and international shipping.
Please note that this timeframe is the shipping time "after shipment" and does not include the aforementioned "3-5 business days" preparation time.
Please be patient: If you have not received your package within the estimated timeframe, you can check the status using the tracking number or contact our customer service team at Support@itmidas.com for assistance.
V. Packaging Instructions
We place great importance on the safety of goods during long-distance transportation:
Professional Packaging: All goods undergo careful protective packaging to ensure they are not damaged during transportation.
Packaging Costs: Packaging costs are entirely borne by us and will not be passed on to the customer in any form.
VI. Policy Highlights
For your quick reference, the following is a summary of the core information regarding our shipping policy:
Item | Detailed Description
Logistics Carrier | DHL / An Post AG
Delivery Attempts | Maximum 2 attempts; if unclaimed after two attempts, the package will be held at the post office for 7 business days.
Unclaimed Package | Returned to Sender
Preparation for Shipment After Payment | 3-5 business days
Shipping Business Days | Monday to Friday
Ireland Shipping Fee | Free shipping on the entire order.
Packaging Fee | No additional fees.
Estimated Delivery Time | 10-15 business days (from the date of shipment)
Important Notes
Due to the numerous steps involved in international logistics, unforeseen customs clearance delays or weather conditions may occasionally occur. If your package status has not been updated for an extended period, please contact us atlashleemarkusonmtouj384@gmail.com. Our customer service team will investigate and respond to your inquiries as soon as possible.
Thank you for your understanding and patience!
Lidl Customer Service Center